Q: Do you provide pre-sales and after-sales technical support?
A: We offer comprehensive pre-sales and after-sales technical support to all customers. Whether you encounter issues in selecting the right battery or during installation, use, and maintenance, our team will provide you with professional technical guidance and assistance..
Q: What is the average delivery time?
A: For samples, the delivery time is approximately 7-15 days; for bulk production, it is 30-40 days after receiving the deposit. We will adhere to the contractual terms and confirm the final effective delivery time after receiving the deposit. If our delivery time does not align with your deadline, please check your requirements carefully during sales. In most cases, we will strive to meet your needs..
Q: What is your production and supply capacity?
A: We have three major production bases, including factories in Fujian, China, Thailand, and Malaysia. With a complete battery production supply chain, advanced automated production equipment, and a strict quality control system, we can efficiently meet global market demands and ensure stable product delivery. Whether for bulk orders or custom requirements, we can provide efficient and stable supply support..
Q: Can you guarantee the safe and reliable delivery of products?
A: Yes, we always ensure the safe and reliable delivery of products. As an AEO certified company, we enjoy priority customs clearance for import and export goods, effectively shortening clearance times and ensuring your orders are delivered on time and safely. Moreover, we use high-quality export packaging and work closely with logistics partners to ensure product safety and timely delivery.
Q: How should I maintain my OUTDO battery?
A:Regularly check the battery voltage, keep it clean, and avoid dirt accumulation on the battery terminals. Additionally, avoid using the battery in extreme temperatures for extended periods and charge it regularly to maintain optimal performance.
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